Privacy Policy

1. Information We Collect

We collect information you provide directly when using our platform:

• Account Info: Name, email, phone number when you create an account
• Order Data: Items ordered, delivery address, payment method (processed by Stripe)
• Reservation Info: Name, party size, date, time, special requests
• Usage Data: Pages visited, features used, device info, IP address
• AI Chat: Conversations with GenieUs are encrypted (AES-256) and stored securely

2. How We Use Your Information

• Process and fulfill your food orders
• Manage table reservations
• Improve our AI assistant (GenieUs) responses
• Send order confirmations and status updates
• Prevent fraud and ensure platform security
• Analyze usage patterns to improve our service

3. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe: For secure payment processing
• Delivery Partners: Name, address, and phone for delivery orders
• AI Providers: Anonymized queries for AI response generation
• Law Enforcement: When required by valid legal process

4. Cookies & Tracking

We use essential cookies for authentication and cart persistence. We use analytics cookies to understand how visitors use our site. You can disable non-essential cookies through your browser settings.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encrypted AI chat history (AES-256), and secure payment processing through Stripe PCI-DSS compliance.

6. Your Rights (CCPA / GDPR)

• Right to access your personal data
• Right to delete your account and associated data
• Right to opt out of data sharing
• Right to data portability

To exercise these rights, contact us at (707) 919-3095.

7. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13 years of age.

8. SMS & 10DLC Compliance

Providing your mobile phone number is entirely optional. When provided, mobile numbers are used strictly for sending automated order status updates, reservation details, or account notifications.

Third-Party Sharing Exclusion: No mobile phone numbers or SMS consent/opt-in data collected through our forms will be shared, sold, rented, or leased to third parties, affiliates, or partners for marketing or promotional purposes under any circumstances.

You may opt out of SMS notifications at any time by replying STOP to any text message sent from our platform.

9. Contact