Privacy Policy

1. Information We Collect

We collect information you provide directly to us when placing orders or browsing our menu:

• Account details: Name, email address, phone number when creating your customer profile
• Order history: Items ordered, customizations, order notes, and transaction totals
• Billing data: Payment cards are processed securely via Stripe. We do not store raw credit card details on our servers
• Device & usage details: Browser type, IP addresses, cookie tokens for session persistence

2. How We Use Your Information

Your details help us ensure high quality operations:

• Processing, preparing, and completing your online hibachi and sushi orders
• Sending automated order status SMS alerts and receipts
• Managing loyalty rewards and customer profiles securely
• Analyzing store traffic to optimize ordering page speed

3. Information Sharing

We respect your privacy and never sell or rent your personal information to third parties. We share data only with:

• Stripe: Our payment gateway provider for secure transaction routing
• CafeOS Platform: Hosts our infrastructure and handles transactional notifications
• Legal requirements: In rare cases where disclosure is required by a court order or subpoena

4. Cookies & Session Persistence

We use functional cookies to remember items in your shopping cart (`cafeos-cart`), save your dining preferences (e.g. pickup/delivery), and keep you signed in. You can toggle off non-essential trackers in your browser settings.

5. Data Security

We use industry-standard encryption protocols (TLS 1.3 in transit) and partner with PCI-DSS compliant providers (Stripe) to keep transaction data safe.

6. Your Rights & Contacts

Under local and state regulations, you have the right to request a copy of your stored personal details, modify outdated info, or request full deletion of your online profile. To make a privacy request, please contact us.